Talk to a human.
Questions about pricing, integrations, or whether Madisonville is right for your store? We usually reply within one business day — and we never bounce you through a chat tree first.
- [email protected]
- Phone
- +44 1206 675235
- Office
- 82a James Carter Road, Mildenhall, IP28 7DE, UK
- Hours
- Mon–Fri · 09:00–18:00 UK
Four ways to reach us.
Routing your message to the right team gets you a faster, better answer. All four go to a real person at Madisonville.
Sales & demos
Discuss pricing, integrations and how Madisonville fits your stack.
Customer support
Already a customer? Open a ticket from your workspace or write to us directly.
Partnerships
Agencies, integrators and resellers — we love a good collaboration.
Press
Briefings, interviews, product imagery and quotes for stories about AI commerce.
Come and say hello.
If you happen to be in Suffolk or passing through Cambridge, we are happy to host you for a coffee and a product walkthrough. Please email ahead so we can make sure the right people are in.
- 📍 82a James Carter Road, Mildenhall, IP28 7DE
- 🚆 Closest stations: Bury St Edmunds (20 min), Cambridge (50 min)
- ✈️ Closest airport: London Stansted (50 min by car)
Before you write — these come up often.
How fast do you respond?+
Sales and press get a reply within one business day. Existing customers writing to support get a reply within four business hours, Mon–Fri 09:00–18:00 UK time.
Can we book a live demo?+
Yes — choose a sales topic above and we will reply with a calendar link. Demos are 30 minutes, run on Google Meet, and tailored to your catalogue.
Do you offer onboarding?+
All paid plans include a self-serve onboarding checklist. Business and Scale plans include a dedicated onboarding session and priority support.
Do you sign DPAs and NDAs?+
Yes. Email us with the document and the signing party — turnaround is typically two business days.
Where are you based?+
Madisonville Limited is registered in England and Wales, with the registered office in Mildenhall, Suffolk. The team is fully distributed across the UK and EU.